FAQ Section
FAQ
FAQ

YOUR QUESTIONS,
ANSWERED

Everything you need to know about Peptelle skincare, our products, and your skin.

Peptelle is built around one core principle: science-backed skincare that delivers long-term results. Rather than relying on trends or unnecessary ingredients, we formulate with clinically studied peptides and carefully selected active ingredients that support your skin's natural repair processes. Every formula is developed to improve skin health while remaining gentle enough for daily use.

Peptides are short chains of amino acids that act as biological messengers within the skin. They signal skin cells to perform functions such as collagen production, skin repair and barrier support. As collagen production naturally declines with age, certain cosmetic peptides can help support smoother, firmer and healthier-looking skin.

Yes. Our products are formulated to be gentle and skin-friendly. However, every skin type is different, so we always recommend performing a patch test before using any new skincare product. If irritation occurs, discontinue use and consult a healthcare professional.

While many cosmetic skincare ingredients are considered suitable for use during pregnancy, we recommend speaking with your doctor or healthcare professional before introducing any new skincare products during pregnancy or while breastfeeding.

Some customers notice improvements in hydration and skin texture within the first few days of use. More visible improvements in firmness, fine lines and overall skin quality typically become noticeable after 4–12 weeks of consistent daily use, depending on your skin and the products used.

Absolutely. Our products are designed to complement each other. Using a complete routine—including cleanser, serum and moisturiser—can help maximise results by addressing multiple aspects of skin health.

Where possible, we minimise the use of unnecessary fragrances to reduce the risk of irritation. Individual product formulations may vary, so please refer to the ingredient list on each product page for full details.

Peptelle products are proudly formulated and manufactured in New Zealand using premium ingredients sourced from trusted global suppliers.

No. Peptelle does not test finished products on animals. We are committed to responsible and ethical product development.

Store your products in a cool, dry place away from direct sunlight and excessive heat. Always ensure lids are securely closed after use to help preserve product quality.

Orders are generally processed within 1–2 business days. Standard delivery within New Zealand typically takes 2–5 business days, depending on your location. You'll receive tracking information once your order has been dispatched.

We ship worldwide from New Zealand. International shipping rates and delivery times are calculated at checkout based on your destination. Once your order has been dispatched, you'll receive a tracking email so you can follow your shipment every step of the way. Please note that customs duties, import taxes and local fees may apply depending on your country's regulations. These charges are the responsibility of the customer. If you have any questions about international shipping, please contact us at hello@peptelle.co.nz before placing your order

Our Skin Concerns page is the best place to start. It helps match common skin concerns—such as fine lines, loss of firmness, dryness, dullness and sensitive skin—with the most suitable Peptelle products and key peptide technologies.

GHK-Cu (Copper Tripeptide-1) is one of the most researched regenerative peptides in cosmetic science. It helps support collagen production, skin repair and antioxidant defence while improving overall skin resilience and barrier function.

Matrixyl® is a peptide complex containing Palmitoyl Tripeptide-1 and Palmitoyl Tetrapeptide-7. It has been studied for its ability to support collagen production and improve the appearance of fine lines, skin firmness and elasticity.

Argireline® (Acetyl Hexapeptide-8) is a peptide that helps reduce the appearance of expression lines by limiting repetitive facial muscle contractions. It's often referred to as a cosmetic alternative for targeting dynamic wrinkles.

SNAP-8® is an advanced peptide developed from Argireline® technology. It works synergistically to further reduce the appearance of expression lines and smooth facial wrinkles over time.

Yes. Peptelle products are formulated for most skin types, including normal, dry, combination and oily skin. If you have a specific skin condition or highly reactive skin, we recommend consulting your dermatologist before use.

Our formulations are developed with a focus on skin compatibility and performance. We avoid unnecessary additives wherever possible and select ingredients based on their safety profile and scientific evidence.

In most cases, yes. Peptides generally work well alongside many active skincare ingredients. If you're using strong exfoliating acids or prescription-strength treatments, introduce new products gradually and monitor your skin's response.

Our customer care team is here to help.
Email: hello@peptelle.co.nz

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