Change of Mind

Due to the hygienic nature of skincare products, we cannot accept returns or exchanges for change of mind unless products are faulty or defective.

Faulty or Damaged Products

If your product arrives damaged or defective, please email us within 7 days of receipt.

Please include:

- Your order number
- Photos of the product
- Photos of the packaging (if applicable)

We'll review the claim and organise a replacement or refund where appropriate.

Incorrect Items

If we've made a mistake with sending your product, contact us and we'll arrange replacement shipping at no cost.

Refunds

Approved refunds are processed back to your original payment method.

Please allow 3-5 business days for approval for funds to appear in your account.

Products That Cannot Be Returned

- Opened skincare products
- Used products
- Gift cards
- Clearance items (unless faulty)