Order Processing

Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

New Zealand Shipping

Standard Shipping
3-5 Business Days

Express Shipping
1-3 Business Days (where available)

Delivery times are estimates only and may vary depending on your location and courier network.

International Shipping

We ship worldwide from New Zealand. International shipping rates and delivery times are calculated at checkout based on your destination. Once your order has been dispatched, you'll receive a tracking email so you can follow your shipment every step of the way. Please note that customs duties, import taxes and local fees may apply depending on your country's regulations. These charges are the responsibility of the customer. If you have any questions about international shipping, please contact us at hello@peptelle.co.nz before placing your order..

Order Tracking

Once your order leaves our warehouse you'll receive a tracking email allowing you to monitor delivery in real time.

If you haven't received your tracking information within two business days, please contact our team.

Incorrect Address

Please ensure your delivery address is correct before placing your order.

Peptelle cannot accept responsibility for parcels delivered to incorrectly supplied addresses.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We'll work directly with the courier to resolve the issue as quickly as possible.