Privacy Policy

1. Information We Collect

We collect personal information that you provide to us, including your name, email address, phone number, shipping address and payment information when you place an order, create an account or contact us. We also collect information automatically when you visit our website, such as your IP address, browser type, device information and browsing behaviour through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to process and fulfil orders, provide customer support, communicate with you, improve our website and products, send marketing communications (with your consent) and comply with legal obligations.

3. Marketing Communications

With your consent, we may send you emails about new products, offers and skincare tips. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic and understand customer behaviour. You can manage or disable cookies through your browser settings.

5. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our website and business, such as payment processors, couriers, email service providers and analytics providers. These third parties are required to keep your information secure and only use it for the purposes we specify.

6. Overseas Transfers

Some of our service providers may be located overseas. If your personal information is transferred outside of New Zealand, we take reasonable steps to ensure it is protected in accordance with this Privacy Policy and the Privacy Act 2020.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure. All payment information is encrypted and processed securely.

8. Your Rights

You have the right to access, correct or request deletion of your personal information. You may also object to marketing communications or request a copy of the information we hold about you.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting or reporting requirements.

10. Children's Privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it as soon as possible.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website and the updated date.

13. Complaints

If you have any concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand.